Any merchandise that has been opened from the manufacturer’s packaging or has been used is not acceptable for return. We are unable to accept returns for plant Tags and Stakes as they have been custom engraved and may not be resold.
Due to the fact that plants are perishable, we don't accept returns of live plant material. Should you receive a rose that you believe is not up to our quality standards, please contact our Customer Care team right away.
Returns of non-plant items must be made within 14 days of arrival and in new, unopened condition. The customer is responsible for the return shipping charges.
Approved returns will be refunded to the original form of payment within 7-10 business days.