Once your order has been placed, you have 4 hours to edit or cancel your order.
To edit your order, choose "Edit or Cancel Order" in your confirmation email or in your Heirloom Roses account. When editing an order, your original order will be canceled and if the roses are still available they will be added back to your cart. You must complete checkout again to reprocess your order after making any modifications.
If you require further details, we recommend watching the accompanying video below, which provides step-by-step instructions:
Please note, removing items from an order may result in a new order total that may incur the $15 shipping fee.
You may also call our Customer Care team for assistance with modifying an order until 10 days before the order is scheduled to ship at 800-820-0465.
Plant tags and ground stakes may not be canceled or refunded after the order has been placed as engraving occurs immediately. Please allow an additional 2 days for your order when adding tags.